FAQs about Telehealth for Mental Health
This article provides both general information about the use of Telehealth for mental health as well as information specific to my practice.
FAQs About Telehealth for Mental Health
As Telehealth becomes more widely used—especially following the COVID-19 pandemic—many people are curious about how online therapy works and what to expect. Whether you're new to counseling or transitioning from in-person sessions, this guide will answer some of the most frequently asked questions about Telehealth for mental health—including details specific to my therapy practice.
What is Telehealth?
Telehealth refers to medical and mental health services provided via technology such as phone or video calls. For the purposes of this article, it specifically refers to online therapy or virtual counseling sessions conducted over the internet.
How do I fill out paperwork and pay for sessions?
All paperwork and payments are completed online through a secure client portal. Even before moving to full-time Telehealth, this was how I managed client information and billing. I use Sessions Health, which allows you to fill out intake forms, sign documents, and make payments. It integrates with Payabli, a trusted payment processor that uses bank-level encryption to store your credit card details.
What platform do you use for virtual therapy?
Therapists may use different platforms for online counseling. I use Sessions Health, which includes a HIPAA-compliant video and audio platform for secure and confidential sessions. My Telehealth link stays the same for each session so you’re welcome to bookmark it for easy use.
What do I need for a Telehealth therapy session?
To have a successful virtual therapy session, you’ll need:
A computer, smartphone, or tablet with a working camera and microphone
A reliable internet connection
A quiet, private space free from interruptions
Headphones (optional but recommended for sound quality and privacy)
What happens if there are technical issues?
Occasionally, issues like internet outages or software glitches may occur. Most therapists, myself included, have a backup plan in place. If a quick solution can’t be found, the session may be rescheduled.
What are the benefits of Telehealth for therapy?
Telehealth therapy removes many barriers to mental health care, such as transportation, mobility limitations, or time constraints. Many clients appreciate the convenience and flexibility of attending sessions from their own home or private space. It allows for continuity of care, reduced stigma, and more options when choosing a therapist, as well as increased accessibility, scheduling, and comfort.
Are there any drawbacks to online therapy?
While Telehealth is effective, it can have some limitations. Insurance coverage and state regulations can vary, and a therapist may miss subtle nonverbal cues that are more apparent during in-person sessions.
Is Telehealth effective for mental health treatment?
Yes. Research has shown that Telehealth counseling is just as effective as traditional face-to-face therapy for many mental health concerns, including anxiety, depression, and stress management.
What if I feel awkward being on video?
It’s completely normal to feel a little awkward at first! I was hesitant about virtual sessions when I started offering them, but I adjusted quickly—and so have many of my clients. Most people feel more relaxed after just a few minutes.
Are there things I shouldn’t do during a Telehealth session?
Yes. To maintain the professionalism and effectiveness of therapy:
Do not attend sessions under the influence of alcohol or drugs
Do not drive during your session
Avoid multitasking—this is your time for mental health care
Wear appropriate clothing (yes, pants are required!)
If using a handheld device, avoid moving around excessively to prevent motion sickness
Is Telehealth secure and private?
Yes—if you’re using a HIPAA-compliant therapy platform, like Sessions Health. Platforms like Skype or FaceTime are not HIPAA-compliant. I ensure your sessions are private and secure, and I encourage you to find a private, quiet space for your appointments as well.
How much does online therapy cost?
Telehealth sessions generally cost the same as in-person therapy. In Georgia, where I am licensed, state law requires insurance companies to reimburse Telehealth at the same rate as office visits, and they cannot apply a separate deductible.
Does my insurance cover online therapy?
Many insurance plans now cover Telehealth mental health services due to changes brought on by the pandemic. You can call the number on the back of your insurance card to confirm your Telehealth benefits. However, some insurance companies only cover sessions through specific platforms like MDLive, Teladoc, or Live Health Online, which are not affiliated with my practice.
Where do I need to be located to attend Telehealth sessions?
This depends on your therapist’s licensure and state laws. I am licensed in the state of Georgia, which means that you must physically be located in Georgia during all sessions. If you're unsure, ask your therapist or check the Telehealth regulations in your state.
Still have questions about Telehealth or starting therapy?
Feel free to reach out! I’m happy to help you decide whether online counseling is the right fit for your mental health needs.
I use HIPAA-compliant software to connect with clients virtually over video.
Related Article: Telehealth Therapy: During the Pandemic and Beyond
